Update ACH Information In CardPointe

Payment processing-Bank account change

Step 1: Log In

Go to the Card Connect website and log in to your account. Login Here

Step 2: Access Support

• Once logged in, navigate to the top right corner of the screen.
• Click on the "Support" option. 

Step 3: Create a Support Ticket

• In the support section, select the "Create Ticket" option.

   

Step 4: Select Reason for Change

• From the dropdown menu, choose the reason for your request as "Bank Account Change."

Step 5: Confirm Your Authority

• Confirm that you are the authorized signer on the account to proceed with the update.  
  
  

Step 6: Fill Out Required Fields

• Complete all required fields in the ticket. Ensure that all the necessary information is accurate. 

Step 7: Save Your Request

• Once all information is filled out, click on "Save" to submit your request for the ACH update.