Using The Payment Processing Tool
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      R11,E20, and R13, Return Codes For E Checks

      Check errors and common causes.

      Ensuring the Checking Account they are providing you supports/allows an ACH Electronic Debit for Payment and they understand this is an electronic debit from their account (R11,E20, and R13, Return Codes)

      • ALWAYS ask/confirm with the homeowner that the account will allow you to debit the amount you quote them for the job as an electronic debit (not a check image as if they wrote a check to Long Home)
      • ALWAYS ask/confirm whether this is a CHECKING account or a SAVINGS account (Account Type field)
      • Homeowners sometimes assume this transaction is the same as a written check (IT IS NOT)  This is as if they used their debit card to make a purchase and will show the same way